Privacy Policy & Terms

Terra Management Property Notifications

You may consent to receive SMS messages and phone calls from West Park Village, managed by Terra Management Group, LLC, through any of the following opt-in methods:

• Contact Form: By submitting a contact or inquiry form on our website, you consent via the disclosure displayed below the phone number field.
• Waitlist Form: By checking the required consent checkbox when signing up for our waitlist.
• Maintenance Request Form: By submitting a maintenance request on our website, you consent via the disclosure displayed below the phone number field.
• Maintenance Verification (Chat): By requesting a one-time verification code in our maintenance chat widget, you consent to receive a single SMS code. Consent is shown before the code is sent.
• Phone Call Email Capture: During an inbound phone call, our voice agent may offer to send you a text link to enter your email address. You must verbally agree before any message is sent.

All opt-in disclosures are displayed adjacent to the relevant input or action and are not required as a condition of tenancy or purchase. Messages may include:

• Leasing inquiries, follow-ups, and tour confirmations
• Maintenance request confirmations and status updates
• Account notifications, including rent payment reminders
• One-time verification codes for identity verification
• Phone calls from our leasing or maintenance team

Message frequency varies based on your account activity and interactions. Message and data rates may apply. Consent is not a condition of purchase or tenancy.

You can cancel SMS messages at any time. Just text "STOP" to the number from which you received a message. After you send "STOP", we will send you a confirmation message and you will no longer receive text messages from us. If you want to receive messages again, you may opt back in by submitting a new form on our website.

If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or contact us directly at (970) 506-1661 or westparkvillage@terramanagement.us.

Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.

Privacy Policy

We collect information you provide when you fill out forms on our website, including your name, email, phone number, and message content. We use this information to respond to your inquiries, process waitlist sign-ups, schedule tours, and handle maintenance requests. We do not sell your personal information to third parties or use it for marketing purposes beyond the services described above. Text messaging opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.

Your information may be shared with our property management software (AppFolio) and communication providers (Twilio) solely to fulfill your requests. We retain your information as long as needed to provide services and comply with legal obligations.

Terms of Service

By using this website and submitting forms, you agree to these terms. We reserve the right to update this policy. Continued use after changes constitutes acceptance.

For questions about these terms or our messaging program, contact the property directly at (970) 506-1661 or westparkvillage@terramanagement.us.